Archive for the ‘High Trenhouse’ Category

Feedback – How valuable is it?

Thursday, August 12th, 2010

 Wherever you go these days you are asked to fill in feedback questionnaires.

We have no idea what use they are to other people, but to us they are very important.  They enable customers to get any issues off their chest, they help us to be sure we are somewhere close to target on satisfying their needs and they enable us to elicit recommendations from satisfied clients.

Last, but by no means least, they help us understand what we can do better to meet customer expectations and continually improve our client experience.   

That’s what it means for us, but we would like to hear how you view feedback questionnaires – what do you see as valuable feedback, how do you put that feedback to good use,  how do you elicit your feedback?

We would love to hear from you!

info@high-trenhouse.co.uk

Latest Client Testimonial

Tuesday, April 13th, 2010

It is very easy to see why High Trenhouse truly is a ‘Different Kind of Venue’ and has such a great level of popularity amongst businesses. During December 2009, the National Skills Academy Process Industries held a two-day team-building event at High Trenhouse set in the heart of the magnificent Yorkshire Dales National Park.

The relaxed environment, away from everyday interruptions was invaluable to us and we came away feeling that we had achieved a truly memorable team building event and more importantly for us, achieved our objective of improving communication between colleagues.  

Throw in some healthy competition, a picturesque setting, excellent food and great outdoor activities and you have a recipe for a highly successful team-building event. High Trenhouse certainly delivered on all of these areas and we look forward to hosting more events with them in the future. National Skills Academy Process Industries

High Trenhouse in Winter

Monday, January 4th, 2010

Life goes on, in spite of airport closures, motorway blockages and icy pavements throughout the land.  These conditions used to be the norm, but a decade of milder winters has led many to be less prepared. 

At High Trenhouse our policy of keeping cars in the valley when there is a risk of snow has been vindicated.  Most days our Landrover provides a valuable connecting link, though there have been glitches due to the festive holidays (even snow ploughs take a break).

It may be winter outside, but contrast that with the warmth of High Trenhouse with it’s cosy interiors, wood burning stoves, sauna and jacuzzi, good food and welcoming hospitality.

Happy new year. We look forward to seeing you in 2010!  

From the gate at High Trenhouse

From the gate at High Trenhouse

What is exclusive?

Thursday, December 10th, 2009

In their advertising and brochures many providers talk about their ‘exclusive’ venues.

But what do they mean by ‘exclusive’?  Mostly they mean that they are expensive and thus exclude the people who cannot afford the fees.  It is a term that assures people that they will not be rubbing shoulders with the less-well-off.  

At High Trenhouse ‘exclusive’ means something different. It means your group is the only customer! Not only will you avoid rubbing shoulders with anyone but your own group, but also you have the whole place to yourself. A place of your own with your own workspace, your own dining room for every meal, your own bar and your own amenities.  Of course, quality and comfort are yours, with no other customer competing for service.  More than anything, it means you have privacy, so the confidentiality of your interactions is assured.  It means you can expand into the space, run your programme in your own time, not confined to only a conference room and have our undivided attention when needed.  These factors add enormous value to your event. 

 We invite you to experience this alternative kind of ‘exclusive’.    

Bennett's at High Trenhouse

Bennett's Lounge at High Trenhouse

Dedicated Venues- Do they make a difference?

Wednesday, September 9th, 2009

What is it about dedicated facilities for management events that adds value for clients? The value of a venue depends on your purpose. If it is a training event for staff, then any venue with light and well-equipped workspace, adjoining breakout and dining facilities may well do the job. If you want to impress clients or reward people for work well done, then luxury hotels in exotic locations may be the answer.

However, if you are taking a team away to learn or to re-think your organisation’s future, you will need to be more discerning. There is huge added value in the fact that a dedicated venue offers fewer distractions, people can get on with the job rather than being tempted to indulge themselves.

More than this, on those occasions when you need to step back from daily business to think anew, remember that in times of crisis, great leaders have traditionally ‘gone up into the mountains’. They have deliberately sought out conditions that enable them to reflect deeply, to think new thoughts, to return with new insights – to refresh the soul, the heart and the mind.

It would be foolish to bow to the idea that going away may be ’sending the wrong message’ if what is needed is clarity of purpose and direction, a guiding vision that will inspire people to excel or sound strategies to feed into your business plan. In these circumstances, going away to think is exactly what you need to do. It is in this regard that the right venue can do half the job for you – and a poor choice may unconsciously impoverish your outcomes.

The ideal venue will be dedicated to your group and your process. Quality matters, you need to be comfortable but not indulgent. You need professional workspace, responsive service and good wholesome food and drink. You need a place that flexes to the changing needs of your group as your work progresses. More important, you need a place where people feel safe and secure, so that they can be comfortable letting go and taking risks in mental and emotional domains.

If you can find it, you need a place of your own in beautiful surroundings; secure exclusivity with properly set up work spaces, suitably flexible support and comfort without opulence. The right venue works wonders! This is what has evolved over the years at High Trenhouse.

This specially converted former farmstead is off the beaten track in beautiful unspoiled surroundings and yet easy enough to reach. It has been shaped for its purpose by feedback from countless groups. The hospitality team personally welcomes you and looks after your needs throughout your stay. The office team supports you and handles every detail of your event. Whatever activities you may need are arranged for you. High Trenhouse only ever gives clients exclusive use. Here is a place to which you can return again and again, enjoying dedicated service in wonderful seclusion.

Outdoor Development at High Trenhouse

Wednesday, September 2nd, 2009

Outdoor learning has the advantage of providing first hand experience as the basis of learning and development.  Exercises provide unambiguous feedback in situations where there is no risk that your company will disrupt processes, upset customers or lose sales – on the contrary, outdoor development experiences enable people to learn fast and avoid errors at work.

Given its location, High Trenhouse is one of the best venues in the country for outdoor experiential learning.  Apart from having grounds designed to accommodate simple exercises and reflective learning, you are surrounded by wonderful open upland countryside with caves, crags, moorland and  features like Malham Cove, Gordale Scar and the Three Peaks on your doorstep.

If you don’t have your own outdoor providers then use ours.  Since 1982 we have designed and run outdoor development exercises for team development and leadership.  From team tasks and treasure hunts to major simulations we have a range to suit all needs – and the equipment and instructors to enable you to take part safely.

Climbing Near Malham

Climbing Near Malham

Picture Gallery June 2009

Wednesday, June 24th, 2009

Thought it might be nice to share some photographs with you, taken yesterday at High Trenhouse

The Road to Arncliffe

The Road to Arncliffe

Spring Lambs

Spring Lambs

Malham Moor

Malham Moor

Flowers at High Trenhouse

Flowers at High Trenhouse

Management Events at High Trenhouse

Tuesday, June 2nd, 2009

High Trenhouse is the perfect venue for:

  • residential training events
  • leadership development events
  • team building events
  • problem solving workshops
  • time out for team planning and learning
  • building strategic partnerships

Quite distinct from a city centre or country hotel, it is purpose designed and offers you the whole place to yourselves, without the distracting sound of traffic or other guests, with a dedicated hospitality team to ensure the place works to your timetable, not the other way round!

Management Team at High Trenhouse

Management Team at High Trenhouse

Welcome to High Trenhouse- A different kind of venue!

Thursday, April 30th, 2009

High Trenhouse is an award-winning exclusive use venue offering group accommodation set in isolated splendour in the heart of the magnificent Yorkshire Dales National Park. It is an ideal venue for strategic workshops, management retreats and developmental events or alternatively for group leisure breaks and special social occasions.

High Trenhouse is simply outstanding in the quality of the ambience it provides – exclusive use with exceptional service in wonderful surroundings, impeccable attention to detail, excellent food and dedicated work spaces – all exclusively yours – no competing customers, no diversion of energy – simply freedom to focus on your event in ideal conditions. As this adds enormous value to your event, you should not settle for less.

The View From The Middle Garden

The View From The Middle Garden